The new iCare Portal - What do you need to know?
The Action Insurance Brokers Team are your Home Warranty Partner - making the complex easy so you can focus on your business
As the transition to the new iCare Portal nears completion, the Action Insurance Brokers Team continues to support builders with all their Home Warranty requirements.
We put our clients first, helping simplify project applications and portal administration so you can focus on delivering projects, managing customers, and growing your business.
- The existing Builder Portal will be discontinued on 31 August 2026, with the new iCare Portal becoming the central place for builders to manage their eligibility, policies and project applications.
- By appointing Action Insurance Brokers as your Service Provider, our team can continue assisting with your Home Warranty requirements through the new iCare Portal.
- Our experienced team understands the complexities of the HBCF scheme and is committed to ensuring a smooth and hassle-free transition for our clients.
Our Team can assist with:
- Eligibility applications and reviews
- Project applications and Certificates of Insurance
- Eligibility increases and profile changes
- Portal administration
- Information required under the new iCare processes
- Ongoing Home Warranty support
Step 1: How to appoint Action Insurance Brokers as your Service Provider
To authorise Action Insurance Brokers to provide your portal services, please complete our Service Agreement by clicking the link below.
Step 2: Access the new iCare Portal
Choose the option that applies to you from the below:
You already have iCare Portal login details
If the principal or director already has login credentials:
- Sign in to the new iCare Portal
- Use your existing password to sign in
- Once logged in, select the dropdown arrow beside Manager
- Select Manage Service Providers
- Select Action Insurance Brokers
- Assign Action Insurance Brokers the Delegate user role
You do not have iCare Portal login details
If the principal or director does not have an existing login:
- Open the new iCare Portal
- Select Builder
- Select Create an Account
- Complete the account registration and identity verification requirements
- Once logged in, select the dropdown arrow beside Manager
- Select Manage Service Providers
- Select Action Insurance Brokers
- Assign Action Insurance Brokers the Delegate user role
A new account must be created where the Principal or Director does not already have portal login details, and that identity verification documents will be requested during registration.
To authorise Action Insurance Brokers to provide support, please review and sign our Service Agreement
For support at any time:
We will call you back at a suitable time or can arrange a virtual connection to assist with Portal queries or you are welcome to arrange an appointment with our Team:
Frequently Asked Questions
Can Action Insurance Brokers continue assisting me?
Yes. You can appoint Action Insurance Brokers as your Service Provider and assign us the Delegate role in the new iCare Portal. This enables our team to continue assisting with your eligibility and project application requirements.
Do i have to manage the portal myself?
Our Team is pleased to take care of all the portal administration for you. To authorise Action Insurance Brokers, select us under Manage Service Providers and assign the Delegate role.
What if I have trouble accessing the portal?
Please contact our Home Warranty team. We can assist with your enquiry and liaise with iCare where required.
Should I continue sending project applications to Action Insurance Brokers?
Yes. Please continue emailing completed project applications and supporting documentation to our Home Warranty team. We will review the information before submitting the application through the iCare system on your behalf.
Who will assist with my eligibility or an increase request?
Action Insurance Brokers can continue to assist with eligibility matters, including requests for changes or increases, once we have been appointed as your Service Provider.
Need More Information?
Contact Us:
For more information or to speak with your Home Warranty specialists contact Jackie or Brenda
Phone: 02 8935 1550
