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1800-0-ACTION

1800-0-228-466

Please note our office will be closed for the holiday period from 4pm Wednesday 23rd December 2020 reopening on Tuesday 5th January 2021. During this time we will be unable to accept any instructions to bind cover, arrange quotations or respond to any queries and will review these upon our return in the New Year.

Builders Warranty

Important Note

For all relevant forms to be filled in,
see the blue box on your right under
'Home Warranty Forms'

Need Help...

Please give our friendly Team a call, We are here to assist you

Phone: 02 8935 1550 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A little about Home Warranty

The Home Building Act 1989 establishes a Home building Compensation Fund (HBCF) scheme, formerly known as the Home Warranty Insurance Scheme. The scheme sits at the end of a comprehensive consumer protection regime for homeowners and provides a safety net for consumers where builders / contractors fail to complete residential building work or rectify defects.

The HBCF provides a safety net for homeowners who have contracted residential building work and their builder has been unable to honour commitments under the building contract due to insolvency, death or disappearance. The safety net is also provided where the builder’s licence has been suspended for failing to comply with a Tribunal or Court order to pay compensation to the homeowner. HBCF insurance is required to be obtained by all licensed contractors for most residential construction projects over $20,000, with some types of construction exempted, for more information for exempt projects please email: This email address is being protected from spambots. You need JavaScript enabled to view it. with your project details and they will provide you an answer.

From 1st September 2015, State Insurance Regulatory Authority (SIRA), which is part of Department of Finance, Services and Innovation, assumed the regulatory functions of Home Building Compensation previously undertaken by NSW Fair Trading. The NSW Self Insurance Corporation (SICorp) became part of icare (Insurance and Care NSW) and changed its branding to icare hbcf.

Understand the process of applying for a certificate of eligibility

A certificate of eligibility means that you have been assessed by Corporate Scorecard, the Eligibility Risk Manager, and have been granted the entitlement to apply for an icare HBCF certificate of insurance for individual projects.

Your HBCF eligibility also refers to the eligibility conditions under which the certificate of insurance may be granted to you.

These conditions include open job limits (number and value), types of construction & maximum contract price.

It is important to start the application process well before you intend to commence any residential building.

For builder Eligibility enquiries click here.

Home building compensation disputes

If you are a builder not satisfied with the decision regarding your eligibility outcome, or a homeowner not satisfied with the decision regarding your claim outcome, you have a right to request an Appeal / Review.

For Builders - Please contact us your broker if you are not happy with your eligibility outcome and wish to Appeal.

For Home Owners - In order to assist you in lodging a complaint, please contact icare direct by clicking here and follow their processes so we can help you obtain an outcome.

Where can I find out more information?

The Home Building Act 1989 regulates the cover required and service standards of icare HBCF. For further information about the Insurance and Care NSW, visit the website www.icare.nsw.gov.au.   

Detailed information on the operation of the scheme is available at www.fairtrading.nsw.gov.au. Fair Trading also provides a link between the building dispute resolution and HBCF insurance.

Contact information for HBCF can be found at the link here.  

A little about Action Insurance Brokers Pty Ltd

The Team at Action Insurance Brokers have a combined history of over 200 years’ experience in General Insurance and Insurance Broking, specialising in small to medium sized businesses insurance and private insurances.

Action Insurance Brokers have been handling Home Warranty Insurance since 1997 and significant experience and expertise in this area.