Action Insurance Brokers will be closing for ths holiday season from close of business Tuesday 23rd December 2025 and will reopen on Monday 5th January 2026.
During our our closure we regret we cannot respond to queries, provide quotes or accept instructions to arrange insurance covers, however we do understand that unfortunately the holiday season provides no exemption to claims events and things happen, so we have put some contingency arrangements in place to support our clients.
Should you incur a claim during our closure or after hours, assistance and claim lodgement is available from your Insurer- please find some key contacts below.
If a claim has occurred and you are unable to contact the insurer directly and emergency repairs are required or an urgent insurer assessment required please contact your local ACTION Office and follow the prompts to access contact with our emergency claims response service (please note this service is for urgent or emergency claims notification only). Kindly note, no other insurance services can be accessed via this emergency contact service.
Bella Vista NSW: 02 8935 1500 Penrith NSW: 02 4731 8711 QLD: 07 5562 5850 Parramatta NSW: 02 9633 8600
Make a Claim
For life threatening emergencies, please contact 000.
Our advice doesn’t stop once we’ve arranged your insurance policy. We understand suffering a loss can be a challenging time. We provide advice and support throughout the claims process, and advocate on your behalf with insurance companies. We are committed to making the claims process as straightforward and stress free as possible for you.
If you are affected by the recent hail and storm events that have impacted Queensland and NSW and need to make a claim, please click on the Link below to complete our online form. Please also attach supporting documentation such as photos and details of damage
If you need to make a claim during business hours, please contact our dedicated claims team:
Phone: 02 8935 1500
Email:
For emergency assistance with property or vehicle damage, contact:
Help during a flood, storm or major weather event:
State Emergency Services (SES) on 132 500
Help for Make Safe Building Repairs:
Pattersons Insurebuild Pty Ltd on 1300 722 272 or complete a contact form here
Glass repairs:
O'Brien Glass on 1800 645 011 (costs may apply)Whilst the above repairers are suggested, you are free to use your repairer of choice to perform emergency repairs to assist in preventing any further loss.
If you lodge a claim directly with your Insurer or have contacted emergency services, we ask you to also notify your Advisor or our claims team of this. This will ensure our team are notified of the claim the next business day to avoid delays and ensure the claim progresses as quickly as possible.
Top tips when a loss occurs:
- It is your responsibility as a policy holder not to admit fault, liability or offer/agree to settle any claim without consent from your Insurer.
- You must not authorise repair or replacement without consent from your Insurer, unless for safety reasons or to minimise or prevent further loss or damage.
- Obtain Third Party details, including Name, Address, Phone Number, their insurance details, vehicle details if necessary.
- Where safe to do so, take photos or videos.
- Make detailed notes of what occurred as soon as possible while fresh in your mind.
- Keep record and receipts of all emergency repairs and costs.
- Report to police if necessary.
Insurer Emergency / After Hours Directory
| Insurer | Number |
|---|---|
360 Plant & Equipment | 1800 845 092 |
AIG Commercial | 1300 761 195 |
AIG Personal | 1300 121 251 |
Accident & Health | 02 9251 8700 |
Allianz | 13 10 13 |
Ansvar Insurance | 1300 650 540 |
Axis Underwriting | 03 8660 7066 |
Berkley Insurance | 02 9275 8508 |
Berkshire Hathaway | 1300 380 377 |
Blue Zebra | 1300 253 692 |
CGU | 132 481 |
CHU | 1300 361263 |
Chubb | 02 9273 0100 |
Club Marine | 1300 002 582 |
DUAL Assist | 02 8016 9210 |
Emergence UW | 1300 799 562 |
Enthusiast | 1800 101 045 |
Fleetsure | 02 9299 5777 |
Global Transport | 02 9966 8820 |
HMIA | 02 9227 8400 |
Hollard Commerical | 1300 306 226 |
Hollard Personal | 1300 020 287 |
Hutch Underwriting | 1300 256 058 |
iCare | 137722 |
Longitude | 1300 442 676 |
Mansions | 1300 738 308 |
MB Insurance | 02 9966 9777 |
Mecon | 02 9252 1040 |
NM Insurance | 1300 996 110 |
NTI | 1800 684 669 |
Pen Underwriting | 02 8233 3181 |
Prevail (formerly DAWES) | 1300 188 299 |
Protectsure | 1300 692 524 |
QBE | 1800 023 387 |
QUS | 02 8075 0429 |
SGUA | 1800 355 559 |
SLE | 1800 002 676 |
Strata Community Insurance | 1300 724 678 |
Strata Unit Underwriters | 1300 668 066 |
SURA Bus | 02 9930 9580 |
Underwriting Agencies of Aust (UAA) | 02 4925 6666 |
Vero Insurance Limited | 1300 888 073 |
Zurich Insurance | 1800 611 372 |