About Us

Action Insurance Brokers (Action) was founded in 1993 by Jon & Vicki Stack in Windsor NSW. Jon had previously worked in Broking, Claims, Reinsurance and Insurance Risk surveying before starting Action. Over the years, Action grew to become a significant influence in the general insurance industry, working for our clients to ensure that insurance companies treated them fairly, both at the time of arranging and renewing policies and most importantly, when paying claims.

With over 50 team members in 5 offices across Sydney and the Gold Coast, we assist clients around Australia with their business and personal insurance needs. Action deals with over 100 insurance companies and underwriting agencies so we can meet both every day insurance needs and also those clients with unique circumstances.

Insurance Broker’s Code of Practice & Complaints/Disputes Handling Facilities

Action Insurance Brokers Pty Ltd is an AFS Licensee (License No: 225047).
Click on the following link to view our Financial Services Guide (FSG).
Action Insurance Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers' right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Complaints Officer
Action Insurance Brokers Pty Ltd
301/20A Lexington Drive
BELLA VISTA NSW 2153
Ph: 02 8935 1500
Fax: 02 8935 1501
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 10 business days, you have the right to refer the matter to the AFCA. Contact details below:

Online: www.afca.org.au
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code, click here.

** Typical building replacement costs are provided by Reed Business Information Pty Ltd (A.B.N. 80 132 719 861) trading as Cordell Information (‘Cordell’) and typical building contents replacement costs are provided by Sum Insured Pty Ltd (A.B.N. 55 947 630 521 (‘SI’) trading as Home Contents. Whilst every care is taken to ensure the accuracy of the information as a guide for costing, no responsibility is accepted by Cordell, SI, Steadfast or the Steadfast Broker for its accuracy. Please check with an Architect, Builder, Quantity Surveyor, Valuer or other suitably qualified professional for an accurate estimate. Neither Steadfast nor the Steadfast Broker takes any responsibility for the costs provided by Cordell or SI, or any liability for the accuracy of or reliance upon or use of, the costs. To the fullest extent permitted by law, Cordell, SI, Steadfast and the Steadfast Broker expressly disclaim all warranties, express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Cordell, SI, Steadfast and the Steadfast Broker do not warrant or make any representations regarding the use or the results of the use of the information provided in terms of its correctness, accuracy, reliability, or otherwise.