As of 29^th May, 6,019 claims have been lodged with insurers due to the recent floods in New South Wales’s Mid-North Coast and Hunter regions, with residential property damage representing the majority of reported losses. As a result, the ICA has designated the flooding as an Insurance Catastrophe, a classification that activates additional response resources and escalates claims processing for impacted customers.

A dedicated insurance hub has been established at the Taree Leagues Sports Centre, operating until June 13 to provide residents with face-to-face guidance on lodging and managing claims.

Additionally, insurers are present at state-operated recovery centres to support affected policyholders.

The ICA has also dispatched a dedicated catastrophe coordination unit to oversee claims operations and improve insurer engagement with policyholders.

Insurers are using digital tools such as SMS updates, customer advocacy programs, and surge staffing models to manage the growing caseload and offer timely support, particularly to vulnerable individuals.